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New Member
posted Jun 23, 2025 9:52:40 PM

turbo tax for 2023 is down i keep getting the sad puppy message saying "this shouldn't happen". is all of my work gone!? I've tried deleting browsing history, incognito.

how do i get back into my 2023 taxes. turbo tax is broken for a full day now!!!

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1 Replies
Moderator
Jun 24, 2025 6:19:53 AM

Please clear your browser cache (or use a different browser) and try signing into TurboTax 2023 with this link: https://ww1.2023.ca.turbotaxonline.intuit.com/secure/interview?_action=reset

 

If you need more help with this issue, please contact our phone support team.

 

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