Please contact our phone support as they will be better able to assist you (*Not available for TurboTax Free users*). https://turbotax.community.intuit.ca/replies/3152013
TurboTax Standard Online Edition only 15 activation Key. Where can I find the 21 digit key
I have bought turbotax standard from costco and the numbers on the costco bill have only 15 numbers. How do I activate my copy of standard edition?
I hav used tubotax for my and my wife's tax returns for many years. I never had this problem before. If you can't get this sorted it's goodby turbotax.
If you’ve bought TurboTax Online from Costco (or another retailer), please look inside the package for your code. It will either be on a scratch card or on the CD, depending on which version you bought.
ok I have the scratch card number, where do I enter It?
Bought Turbotax at a store. The installation key is 11 digits but requests a 21 digit installation code. Why??
For information about your installation key code, follow the FAQ link below.
Where to find installation key for down loaded TT?
To help you with this please see our TurboTax FAQ links below.
Understanding your TurboTax product license code
TAX YEAR 2018Download Tax Software
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Thank you for using TurboTax.
I selected the free version and do not see a receipt that is supposed to have an 'Installation Key' for their 2018 tax software
@LarryDouz Please check your spam/junk folder. The email with the code may have one there.