☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 1
posted Mar 14, 2023 10:42:13 AM

Why am I not eligible for the FREE version? I went through the list of things that are NOT free. I am not reporting any of those things.

0 3 975
1 Best answer
Level 1
Mar 20, 2023 10:17:54 AM

@TurboTaxSusan wrote:

If you used Auto-Fill, or transferred your information from last year's TurboTax file,

I did not

 

Please see this TurboTax FAQ

I always read the FAQ before posting and, according to the FAQ, I was eligible for free filing.

 

I called support and it turns out that the is  a BUG in the website that false steers people to the paid options.  The support technician told me how the BUG could be avoided and I was, in fact, able to file for free.  It was nothing that I had done.  It was a BUG in the web site.

 

[:-)] Mark

3 Replies
Moderator
Mar 19, 2023 1:44:51 PM

If you used Auto-Fill, or transferred your information from last year's TurboTax file, something may have been entered on your return that disqualifies you from using TurboTax Free Online. 

 

Please see this TurboTax FAQ for more information on who can use Free:

Who can file for free using TurboTax?

 

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

Level 1
Mar 20, 2023 10:17:54 AM

@TurboTaxSusan wrote:

If you used Auto-Fill, or transferred your information from last year's TurboTax file,

I did not

 

Please see this TurboTax FAQ

I always read the FAQ before posting and, according to the FAQ, I was eligible for free filing.

 

I called support and it turns out that the is  a BUG in the website that false steers people to the paid options.  The support technician told me how the BUG could be avoided and I was, in fact, able to file for free.  It was nothing that I had done.  It was a BUG in the web site.

 

[:-)] Mark

Level 1
Mar 21, 2023 8:58:51 AM

I also was a victim of the website bug. The website automatically upgraded me from Deluxe to Premier when it was not need as we only had T4,RRSP and charitable donations to enter. I contacted support and was told I will not get a refund for the difference in price, we did not need the Premier edition and were charged for it. There is no way to downgrade once the software decided it wants you to use premium. Also there is a total disconnect with TurboTax for user support, it is not easy to report issues or get help with issues. Might just be the last yar I use TurboTax, have been a user for many years.