Why am i receiving emails to my previous from intuit.ca?

[InnaE]

If you don't want to receive emails from Intuit, please use the "unsubscribe" link at the bottom of any email. 

Thank you for choosing TurboTax.

[taxfundi]

Hello, I regret that the reply did not solve my problem (perhaps I did not define it adequately). I’ll try again:

• I am receiving emails to my new (correct) address [email address removed] from you: TurboTax Community [email address removed]
• In April, I received emails to my old (incorrect) address [email address removed] confirming my tax filings (TurboTax - Your NETFILE confirmation) from:  [email address removed]
• Your email is addressed to “taxfundi”? It’s been a number of years since I’ve used that name, and I no longer have the password for that account.

I appreciate your help - I look forward to the solution.

I plan to terminate my old [email address removed] address as soon as I no longer get emails to that address, particularly intuit.ca.

Please feel free to call me, Harry Sutherland, at [phone number removed]

Thank you.

[TurboImpotBrenda1]

Have you been using your new email address to log into your TurboTax Account? Or did you create a new TurboTax account using your new email address?

[taxfundi]

Thank you very much for your help!

I have been using Turbotax for many years. I started using Turbotax using my Shaw email address [email address removed] as my user name. Later, I changed my user name from [email address removed] to Taxfundi.

In about May 2021, I changed my email address to [email address removed]. Later, I changed my username to my email address, [email address removed]. In a nutshell, I have been using my new email address to log into my same TurboTax Account? 

I hope this is helpful!

[TurboTaxBrenda]

Thank you,  we will look into this for you and get back to you as soon as possible.

[TurboTaxBrenda]

We do not see anything left other than the one account. We recommend that you go to the bottom of the email sent to your old account and click on Unsubscribe.

Thank you for choosing TurboTax

[taxfundi]

Hi Brenda, I regret that's not the correct solution - the email is important for me. I have copied the email below. I received a similar email in connection with my wife's return. I hope that it clarifies my problem. Thanks, Harry

TurboTax - Your NETFILE confirmation [email address removed] To [email address removed] Hi Harry, Congratulations! The tax return you filed has been accepted by CRA's NETFILE service!

Transmission confirmation: Return transmitted for: Harry Su*** Return accepted on: Saturday, March 2, 2024 at 2:00:32 p.m. Eastern Standard Time NETFILE confirmation number: 1235AZEXBZ6

We recommend you keep a copy of this email notification for your records. Note: If you prepared your return together with your spouse/partner, you will receive a NETFILE confirmation email for each accepted return. It may take up to 48 hours for the status of your submission to be reflected in your CRA My Account.

Have you made a copy of your tax return? It’s a good idea to save a PDF copy of your return for your records. Find out how easy it is on our Support Site. What’s the status of my return or where’s my refund? You can check the status of your submission and refund (if applicable) in CRA’s My Account. To learn more about how to check the status of your submission, visit our Support Site. Thanks for choosing TurboTax!