If you've forgotten or need to change your password in TurboTax online, this short video tutorial will guide you through the process of resetting it:
Instructions for TurboTax 2020
- Login to TurboTax for the 2020 tax year
- Enter your user ID and your password in the appropriate fields, then select Sign In
- Select Continue next to any return
- Select Account Settings in the vertical left-hand menu of TurboTax
- Select Edit in the Password section
- Enter and confirm your new password in the appropriate fields
- Enter your current password in the appropriate field
- Select Save
Instructions for TurboTax 2019
- Login to TurboTax for the 2019 tax year
- Enter your username and password in the appropriate fields, then select Sign In
- Select Account Settings from the left navigation menu of TurboTax
- Select Edit in the Password section
- Enter your new password and your current password in the appropriate fields
- Click Save
Instructions for TurboTax 2018
- Log in to TurboTax for the 2018 tax year
- Enter your username and password in the appropriate fields, then select Sign In
- Select Account Settings from the left navigation menu of TurboTax
- Select Edit in the Password section
- Enter your new password and your current password in the appropriate fields
- Click Save
Instructions for TurboTax 2017 and previous tax years
Note: TurboTax is now only available as a download version for the 2017 and earlier tax years.
- Click on this link to go to the TurboTax prior year taxes catalogue page
- Select a tax year and the software you wish to download
- Follow the prompts for installing the software
- Once in TurboTax, select Continue next to any return
- Select Tools in the upper right corner of TurboTax
- Select Refresh Account from the drop-down menu that appears on the screen
- Select Edit in the Password section
- Enter your new password and your current password in the appropriate fields
Related information
Is my TurboTax Online password case sensitive?
How do I set a password on a tax return (CD/Download edition)?
How do I remove or change the password on a password-protected return (CD/Download edition)?