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TurboTax Support
Intuit

How do I change my password in the online edition of TurboTax?

If you've forgotten or need to change your password in TurboTax online, this short video tutorial will guide you through the process of resetting it:

  1. Login to TurboTax  for the 2020 tax year.
  1. Enter your user ID and your password in the appropriate fields, then select Sign In.
  2. Select Continue next to any return.
  3. Select Account Settings from the TurboTax menu.
  4. Select Edit in the Password section.
  5. Enter and confirm your new password in the appropriate fields.
  6. Enter your current password in the appropriate field.
  7. Select Save.
  1. Login to TurboTax for the 2019 tax year.
  2. Enter your username and password in the appropriate fields, then select Sign In.
  3. Select Account Settings from the left navigation menu of TurboTax.
  4. Select Edit in the Password section.
  5. Enter your new password and your current password in the appropriate fields.
  6. Click Save.

Note: TurboTax is now only available as a download version for the 2017 and earlier tax years.

  1. Click on this link to go to the TurboTax prior year taxes catalogue page.
  2. Select a tax year and the software you wish to download.
  3. Follow the prompts for installing the software.
  4. Once in TurboTax, select Continue next to any return.
  5. Select Tools from the TurboTax menu.
  6. Select Refresh Account from the drop-down menu that appears on the screen.
  7. Select Edit in the Password section.
  8. Enter your new password and your current password in the appropriate fields.

Related information

Is my TurboTax Online password case sensitive?

How do I set a password on a tax return (CD/Download edition)?

How do I remove or change the password on a password-protected return (CD/Download edition)?

Where can I download the CD/download edition of TurboTax?

(CL) 09/09/2010 - Rewrote for TurboTax Transition (CL) 08/28/09 - New process being rolled out for TY09. Will need to change FAQ [CL] 04/14/09 - Added steps to reset password

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