Can't print tax form

[SianOBoyle]

I have to print my 2025 tax form as it's my first one. However, I keep getting the same error message;

This should not have happened. Don't worry - your data has been saved.

Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.

Please check back again soon. We should resolve this quickly.

You can also contact our support team at https://support.turbotax.intuit.ca/contact/

Thanks for your patience,

The TurboTax Team

I have logged on both my phone and computer but I'm getting the same message.

[TurboTaxAniqua]

Our team is currently investigating this issue to ensure a prompt resolution. I have linked your account to this investigation so we can track this for you. As soon as a fix is available, you will receive an automatic email notification from our technical team. Thank you for your patience while we work on this.

Thank you for choosing TurboTax.

[SianOBoyle]

Thank you so much!

[dflanner]

I have the same issue, can you also link my account to the investigation please?

Thanks.

[TurboTaxAniqua]

@dflanner Are you getting the "Puppy Error" (Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it. Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.) ?

[dflanner]

Yes I am. I called the helpline last week and they suggested re-doing the return as they thought there was an error with the file. I did that but am still getting the "Puppy Error".

[TurboTaxAniqua]

@dflanner Thanks for confirming. I have linked your account to this investigation so we can track this for you. As soon as a fix is available, you will receive an automatic email notification from our technical team. Thank you for your patience while we work on this.