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S_CK
New Member

TurboTax free online platform is generating a final return PDF with identification info that does not match the system preview PDF

Hi,

Before finalizing my return I checked the preview PDF and it looked fine but when I proceeded to print the final return for manual filing, the final PDF was missing the field for COUNTRY in the "Identification and other information" section and in the "Residence information" section, the field for "Your country of residence" was populated with the term "zero". This is clearly incorrect information and, therefore, cannot be filed.

 

Any assistance with this would be appreciated. Thanks.

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