Assuming you are not mistyping an invalid SIN for your spouse, this error indicates you may have accidentally entered your spouse's SIN on in your own information profile.
Ensure that your information is correctly entered, and you should have no issue entering distinct, valid SINs for the two of you.
Assuming you are not mistyping an invalid SIN for your spouse, this error indicates you may have accidentally entered your spouse's SIN on in your own information profile.
Ensure that your information is correctly entered, and you should have no issue entering distinct, valid SINs for the two of you.
There is a bug
both SINs are unique, I tried to delete spaces but the system automatically adds them back in. Can’t proceed from this screen.
Clearly they haven't fixed the bug. I have the same problem, today, May 27.
This is so SO SO FUSTRATING. You may think this is a friendly software and there you go same issue. Jan21 /2021.
You can't move forward because the same issue. I double check if I was entering the wrong information... Nop.... it seems there is a glitch !
When you type the SIN number, make sure you don't add spaces or any invalid characters: https://turbotax.community.intuit.ca/community/errors-confirmation-messages/help/error-message-invalid-characters-when-trying-to-use-netfile/00/873558
If you are filing a couple's returns, each person should have their information page with the SIN number entered as explained above.
If you are filing someone's else return separately, make sure you don't continue with your profile instead start a new return from the main page.
I hope this was helpful
I am trying to file taxes for my daughter who has a new husband last year and he is not a citizen. How do I get by the Social insurance number field trying to add him as a dependent as he had not income
@blairje2004 Please use 000 000 000 in the SIN number spot for your daughter’s spouse.
Also please note that you can't add a spouse/common-law partner as a dependant. Please see this TurboTax FAQ for more information: Can I claim my spouse or common-law partner as my dependant?
Please clear your cache/cookies, sign out of your return then restart your computer. Make sure you are in the right spouse screen.
Thank you for choosing TurboTax.
If this is not fixed by today I will be doing my taxes elsewere. This is happening on the first page und
er signing-in
@rossjw If you are trying to use the "Verify My Account In Different Way" option to sign in, then it's asking for the primary taxpayer's info from the last tax return you filed with TurboTax.