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New Member
posted Oct 31, 2019 4:50:30 AM

What does this mean: "Please enter a valid social insurance number that is different from your spouse"? I entered my common law spouse's number and got this response.

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1 Best answer
New Member
Oct 31, 2019 4:50:31 AM

Assuming you are not mistyping an invalid SIN for your spouse, this error indicates you may have accidentally entered your spouse's SIN on in your own information profile.

Ensure that your information is correctly entered, and you should have no issue entering distinct, valid SINs for the two of you.

12 Replies
New Member
Oct 31, 2019 4:50:31 AM

Assuming you are not mistyping an invalid SIN for your spouse, this error indicates you may have accidentally entered your spouse's SIN on in your own information profile.

Ensure that your information is correctly entered, and you should have no issue entering distinct, valid SINs for the two of you.

New Member
Mar 3, 2020 5:36:48 AM

There is a bug

 

both SINs are unique, I tried to delete spaces but the system automatically adds them back in. Can’t proceed from this screen. 

New Member
May 28, 2020 7:58:02 AM

Clearly they haven't fixed the bug. I have the same problem, today, May 27.

New Member
Jan 21, 2021 12:05:58 PM

This is so SO SO FUSTRATING. You may think this is a friendly software and there you go same issue. Jan21 /2021.

 

 

You can't move forward because the same issue. I double check if I was entering the wrong information... Nop.... it seems there is a glitch !

Intuit Alumni
Feb 1, 2021 1:45:52 PM

When you type the SIN number, make sure you don't add spaces or any invalid characters: https://turbotax.community.intuit.ca/community/errors-confirmation-messages/help/error-message-invalid-characters-when-trying-to-use-netfile/00/873558

 

If you are filing a couple's returns, each person should have their information page with the SIN number entered as explained above. 

If you are filing someone's else return separately, make sure you don't continue with your profile instead start a new return from the main page. 

 

I hope this was helpful 

New Member
Feb 7, 2022 12:19:15 PM

I am trying to file taxes for my daughter who has a new husband last year and he is not a citizen.  How do I get by the Social insurance number field trying to add him as a dependent as he had not income

Moderator
Feb 8, 2022 3:01:38 PM

@blairje2004 Please use 000 000 000 in the SIN number spot for your daughter’s spouse.

 

Also please note that you can't add a spouse/common-law partner as a dependant. Please see this TurboTax FAQ for more information: Can I claim my spouse or common-law partner as my dependant?

New Member
Mar 20, 2024 12:26:45 PM

I is my SIN  that keeps saying is valid ?

Intuit Alumni
Mar 20, 2024 12:29:47 PM

Please clear your cache/cookies, sign out of your return then restart your computer. Make sure you are in the right spouse screen.

 

Thank you for choosing TurboTax.

New Member
Mar 20, 2024 12:30:29 PM

If this is not fixed by today I will be doing my taxes elsewere. This is happening on the first page und

er signing-in

New Member
Mar 20, 2024 12:32:13 PM

I have't even got to my wifes SIN !!

Moderator
Mar 20, 2024 12:49:26 PM

@rossjw If you are trying to use the "Verify My Account In Different Way" option to sign in, then it's asking for the primary taxpayer's info from the last tax return you filed with TurboTax.