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Level 2
posted Feb 21, 2022 9:13:12 AM

Hi Team! Locked forms but I didn't use any on the list. Thanks

Hi friends, I have the: 

 

You can't proceed further because one or more of your tax forms is currently unavailable. Please check back later. For more information, visit FAQ on Locked Forms.

 

However, I haven't used any of the forms on the ''online'' list. May there be another reason that I can't click file? Thanks! Hope to file today! 

 

 

 
 

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1 Replies
Moderator
Feb 23, 2022 10:29:50 AM

 

If you don’t have any of the forms on the list but you are still seeing this error message:

 

If you are using TurboTax Online, please clear your browser cache (or use a different browser) and try again. This TurboTax FAQ has instructions on how to clear the cache in several popular browsers: How do I clear my cache (browsing history)?

 

If you are using TurboTax CD/Download, please make sure that your software is fully updated. This TurboTax FAQ has instructions on how to update TurboTax CD/Download: How do I update TurboTax if I have the CD/download edition?

 

If you are still not able to resolve this issue, please contact our phone support team. You can use the form on this page to get the right phone number to call: TurboTax Contact Us