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New Member
posted Mar 9, 2024 8:31:17 AM

I am paying for live chat help, i dont have access to a phone. and the automated live chat keep telling me to call.... what can i do?

why i am paying for a service they are refusing to provide? i need to talk with a live chat, is it possible?

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1 Replies
Moderator
Mar 9, 2024 5:52:44 PM

You might be trying to chat when there is no one available.

 

Our hours during tax season are:

 9 AM to midnight ET for English support
 9 AM to 9 PM ET for French support