I bought the Canadian version of Turbotax - Deluxe - with an Activation Code. I followed the instructions on the Activation Card but have not been asked to enter the Activation Code. Help!
First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.
Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.
If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.
If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the TurboTax edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?
If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.
As above all looks good trying to install but the code will not work.
I have done all things required -as suggested. The package bought with card did not appear opened before. Could it be that it has already been used or the code is no good.
Any more suggestions for me? I cannot get my store purchased code to work. Should I see about a store refund and go on line to do my taxes from that format? No one seems to have a good answer for me yet.
First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.
Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.
If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.
If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the TurboTax edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?
If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.
@Leyda Are you having problems with your activation code or do you need one? If you are having problems with your code, please see my post above for help.