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New Member
posted Mar 13, 2025 9:18:15 AM

I do not get my confirmation email. I have check junnk, spam, deleted folders...

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8 Replies
Moderator
Mar 14, 2025 6:26:29 AM

Please provide more details on what email confirmation are you looking for? Is it for a direct purchase from Intuit?

 

 

New Member
Mar 20, 2025 1:49:22 PM

The confirmation number email. When I put password in it sends a code to email but I never get it. I checked junk, spam deleted if it was blocked...

Moderator
Mar 22, 2025 6:40:04 AM

We suggest trying a different browser and also clearing cookies and cache. If you have a phone number linked to the account, use the 'Sent a code to the phone" option.

If the issue persists, submit an account recovery request.

New Member
Mar 24, 2025 7:22:25 AM

So I tried that but I am still not getting the emails with the code. I am kind of at a loss. I get other emails from TurboTax. What should I try next? 

 

JB

Moderator
Mar 25, 2025 4:33:31 PM

Have you tried getting a code via text message on your phone number? 

New Member
Mar 25, 2025 5:38:33 PM

Yes that works fine but I prefer to do taxes on my computer and usually don't have my cell with me cause I share with wife.

 

Jim

New Member
Apr 9, 2025 11:41:08 AM

I am still waiting for a solution to this.

 

Thank you

Moderator
Apr 11, 2025 5:55:28 PM

Have you gone to https://accounts.intuit.com/ and checked that the email address on file is the correct one? Login, then select "Sign in & security" from the left side menu to view & change your email address.

 

Also check in your email program to see if it's accidentally filtering TurboTax emails and either deleting them or putting them in a folder that they are not supposed to go into.

 

If you are still not able to resolve this issue, please contact our phone support team for more assistance.