I do not get my confirmation email. I have check junnk, spam, deleted folders...

[TurboTaxAniqua]

Please provide more details on what email confirmation are you looking for? Is it for a direct purchase from Intuit?

[jamie_broderick]

The confirmation number email. When I put password in it sends a code to email but I never get it. I checked junk, spam deleted if it was blocked...

[TurboTaxAniqua]

We suggest trying a different browser and also clearing cookies and cache. If you have a phone number linked to the account, use the 'Sent a code to the phone" option.

If the issue persists, submit an account recovery request.

[jamie_broderick]

So I tried that but I am still not getting the emails with the code. I am kind of at a loss. I get other emails from TurboTax. What should I try next? 

JB

[TurboTaxAniqua]

Have you tried getting a code via text message on your phone number? 

[jamie_broderick]

Yes that works fine but I prefer to do taxes on my computer and usually don't have my cell with me cause I share with wife.

Jim

[jamie_broderick]

I am still waiting for a solution to this.

Thank you

[TurboTaxSusan]

Have you gone to https://accounts.intuit.com/ and checked that the email address on file is the correct one? Login, then select "Sign in & security" from the left side menu to view & change your email address.

Also check in your email program to see if it's accidentally filtering TurboTax emails and either deleting them or putting them in a folder that they are not supposed to go into.

If you are still not able to resolve this issue, please contact our phone support team for more assistance.