I'm at the Review Your Order but when I click on Start I'm taken to a blank screen and can't go anywhere else. I'm using the free version so don't owe anything. Why??

565

New Member

Apr 29, 2021 9:14:14 PM

Im having the same problem, did you manage to get resolved?

Moderator

Apr 30, 2021 6:40:14 PM

If you are using TurboTax Online, please clear your browser cache (or use a different browser), and try again. This FAQ has instructions on how to clear the cache in several popular browsers: https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-clear-my-cache-browsing-history/00/873530

If you are still unable to resolve this issue, please contact us by phone. To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

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I'm at the Review Your Order but when I click on Start I'm taken to a blank screen and can't go anywhere else. I'm using the free version so don't owe anything. Why??