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gozo61
New Member

I'm at the Review Your Order but when I click on Start I'm taken to a blank screen and can't go anywhere else. I'm using the free version so don't owe anything. Why??

 
2 Replies
peretax
New Member

I'm at the Review Your Order but when I click on Start I'm taken to a blank screen and can't go anywhere else. I'm using the free version so don't owe anything. Why??

Im having the same problem, did you manage to get resolved?

TurboTaxSusan
Moderator

I'm at the Review Your Order but when I click on Start I'm taken to a blank screen and can't go anywhere else. I'm using the free version so don't owe anything. Why??

If you are using TurboTax Online, please clear your browser cache (or use a different browser), and try again. This FAQ has instructions on how to clear the cache in several popular browsers: https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-clear-my-cache-browsing-hist...

 

If you are still unable to resolve this issue, please contact us by phone. To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

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