☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 27, 2022 10:16:44 AM

Intuit program is frozen

using Turbotax to file 2021 tax return. I am at the review and pay section and the program does not respond. The program eventually times out. I've had this problem for 2 days.

0 5 2885
5 Replies
Moderator
Feb 27, 2022 3:16:34 PM

Please clear your browser cache (or use a different browser) and try again. This FAQ has instructions on how to clear the cache in several popular browsers: How do I clear my cache (browsing history)?

 

If you are still not able to resolve this issue, please contact our phone support team for more help.

New Member
Mar 3, 2022 1:20:45 PM

Me too.  Anyone figure this out>

 

Moderator
Mar 8, 2022 5:12:38 PM

@GeoWS 

 

Please clear your browser cache (or use a different browser) and try again. This FAQ has instructions on how to clear the cache in several popular browsers: How do I clear my cache (browsing history)?

 

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

Level 1
Mar 9, 2022 6:23:42 AM

I cleared my cache in my Safari browser but the program is still freezing. This is beyond frustrating!

New Member
Apr 16, 2022 10:40:52 AM

Confirmed. It's frozen like this not only in the app, but multiple browsers. Clearing cache no it's broken. It sucks super hard because you did ALL that work. Now can't file.