I did not grant authorization to TurboTax to sign up for TTD Standard Annual Subscription, Download. I did not sign up for a subscription before. For some reason, TurboTax signed me up without any consent in January 2020 and charged my credit card automatically. TurboTax emailed me the installation key. I didn't use it. How do I cancel and get a full refund back? Thank you!
Please use the form on this FAQ to request a refund: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-for-a-turbotax-product/00/873559
To make sure that you are not charged again in the future, please contact us by social media or by phone for further assistance.
We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada
We are on Twitter at: https://twitter.com/messages/19496097-385034351
You can get the right number to contact our phone support team using the form on this page: https://support.turbotax.intuit.ca/contact/
When I tried to submit a refund, I did not see the bill number or order number. I got an email from Intuit for the charge on my credit card. There wasn't a bill number or order number. Where do I locate it?
Hi meihe8, below is the link to an updated form to request a refund. This updated form should not require the information which you are unable to locate.
How do I get a refund for a TurboTax product?
If you are still having issues with this, you can contact our Support Team and speak directly with an agent.