Sorry to hear you are having this problem. We have included below, for your information, our TurboTax FAQ about NETFILE. Please review the ineligibility list included below to see if any of the situations apply.
Why am I not eligible to file my tax return using NETFILE?
In the CD/download edition of TurboTax, how do I submit my tax return to CRA using the NETFILE servi...
In the online edition of TurboTax, how do I submit my tax return to CRA using the NETFILE service?
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Thank you for your patience.