You can claim vehicle expenses for work or business deduction in the following cases:   You have vehicle expenses due to your self-employed You are normally required to work away from your employer’s place of business or under your contract of employment you have to pay your motor vehicle expenses. Visit   Allowable motor vehicle expenses – Salaried employee expenses  and   T777 Tax form to obtain further information   For the two mentioned cases, you will need to keep a record of the number of kilometres driven due to business or work purposes and the total kilometres driven during all the tax year.   If you are Self-Employed please take into account that the CRA considers two types of motor vehicle records as acceptable methodologies to record the number of kilometres driven. Full logbook and simplified logbook. For a simplified logbook, you can choose to maintain a full logbook for one complete year to establish a base year’s business use of a vehicle. After one complete year of keeping a logbook to establish the base year, you can use a three-month sample logbook to foresee business use for the entire year, as long as the usage is within the same range (within 10%) of the results of the base year. Please visit   Motor vehicle records to see examples of how to apply a simplified logbook. This methodology may be useful to determine your 2020 mileage log if you have proper records from prior years.   Please also visit   Motor vehicle expenses can self-employed claim? to learn how to enter your vehicle expenses in TurboTax software.   If you need any further assistance please contact our phone support team or contact us directly on Facebook or Twitter.   Thank you for using TurboTax ... View more

According to the CRA, dividends income earned during the year have to be reported as investment income in your tax return. Foreign dividends are taxed in Canada in the same way as the regular interest income is taxed. If received over $50 dividend income, you will need to complete T5, Statement of investment income. Please visit   How to enter a T5 slip to learn how to report your foreign dividend income in TurboTax. By filling out the T5 you will need to enter the dividend amount earned in box 15 – Foreign income, and TurboTax will present this information in line 12100 of your tax return summary.   Note that foreign dividends are not eligible for the federal dividends tax credit. However, if you paid foreign taxes, you may be able to claim the foreign tax credit when you calculate your federal and provincial taxes. If you are eligible for the federal or provincial foreign tax credit, visit   How do I claim foreign tax credits? to see the forms you have to fill in your tax return.   Note that tax treaties with other countries may affect whether you are eligible for this tax credits. and    Convention Between Canada and the United States of America to learn more about Canada and US tax treaties applicable to dividends.         Please also visit   Line 12100 foreign interest and dividends for more information about provincial or Federal foreign tax credits and what exchange rate, you have to use to enter foreign dividends amount in your tax return.    If you need any further assistance please contact our phone support team or contact us directly on Facebook or Twitter.   Thank you for using TurboTax ... View more

If you have replaced your computer and you need to install the same version of TurboTax software on your new computer, you just need to follow the same installation process as the first time. Please visit How do I install TurboTax for the current tax year after I download it from the internet? , here you will find step-by-step instructions for installing TurboTax.   Once the installation is completed, select “Finish”, and you will be asked to “Enter Installation key”. Enter the same code license (or installation key) that you used in your initial TurboTax purchased and select “Next” and continue the instruction. Note that you will be able to activate the same copy of TurboTax on a maximum of three different computers using the same license code. Please visit Can I install TurboTax on multiple computers? for more information.   Please also visit these links to learn more about how to install your TurboTax software: Where can I download the CD/download edition of TurboTax?  How do I download the software I purchased at TurboTax.com?  I got a new computer. How do I transfer my TurboTax CD/Download file from last year into this year’s...  If you still need assistance with TurboTax please contact our  phone support team  for further assistance or contact us directly on  Facebook  or  Twitter . Thank you for using TurboTax ... View more

If you need assistance with TurboTax please contact our  phone support team . You also can request further assistance or contact us directly on  Facebook  or  Twitter .   Before contacting our support team, you may be interested to see the following information. We can guide you to install the TurboTax software purchased. If you have replaced your computer or need to install the same version of TurboTax software on your new computer, you just need to follow the same installation process as the first time. Please visit How do I install TurboTax for the current tax year after I download it from the internet? , here you will find step-by-step instructions for installing TurboTax.   Once the installation is completed, select “Finish”, and you will be asked to “Enter Installation key”. Enter the same code license (or installation key) that you used in your initial TurboTax purchased and select “Next” and continue the instruction. Note that you will be able to activate the same copy of TurboTax on a maximum of three different computers using the same license code. Please visit Can I install TurboTax on multiple computers?  for more information.   Please also visit these links to learn more about how to install your TurboTax software:   Where can I download the CD/download edition of TurboTax?  How do I download the software I purchased at TurboTax.com?  I got a new computer. How do I transfer my TurboTax CD/Download file from last year into this year’s...  Thank you for using TurboTax ... View more

If you already have filed your tax return and you need to make some changes, you will need to amend it.  In this case, you must wait to receive your Notice of assessment before making any changes to your tax return. Please visit   How can I amend my Tax Return? to learns different ways to amend your tax return and see how to use ReFILE in your TurboTax software.   To change your citizen status, you just need to go to   “My info”   on the left side of your tax return. Select   “Personal information”, scroll down, and find the question   “are you a Canadian citizen?”   and select   “Yes”. Then answer the authorization question and click on   “Continue”   to save the changes.   Online adjustments process in about two weeks. Once your adjustment request has been processed, you will receive a Notice of Reassessment which outlines approved changes. If your adjustment request is not approved, you’ll receive a letter of explanation from CRA.   As soon as you submit an adjustment request online, you can’t submit another until the first one has been finalized. If you have more than one adjustment to make, try to have all of your information ready at once and do it all in one shot. You are allowed to make multiple adjustments all on one request.   If you still need assistance with TurboTax please contact our  phone support team  for further assistance or contact us directly on  Facebook  or  Twitter .   Thank you for using TurboTax ... View more

We can certainly help you to retrieve your 2019 tax return from your online TurboTax software. Please follow the instruction on this FAQ – Where do I find a copy of my filed return in TurboTax Online? .   Please also visit How do I print/save a copy of my tax return (Online version)?  for more information.   If you still need assistance with TurboTax please contact our  phone support team  for further assistance or contact us directly on  Facebook  or  Twitter .   Thank you for using TurboTax ... View more

Several code errors can appear while the Netfile process. If you have received an error message you may consider some minor issues related to some small typos such as invalid characters. Please visit   Error message: Invalid characters when trying to use NETFILE, here you will find a list of invalid characters that you need to remove in the Netfile process.   If this is not your case, you also can visit this FAQ –   Why do I get an error when I try to submit my return through the CRA’s NETFILE service? to see other common code errors and how to try to fix them.   You also may be interested to see other options to Amend your tax return. Please visit this FAQ-   How can I Amend my tax Return?    If you still need assistance with TurboTax please contact our  phone support team  for further assistance or contact us directly on  Facebook  or  Twitter .   Thank you for using TurboTax ... View more

Several reasons can generate code errors appear while the Netfile process. If the error request you to directly contact the CRA, you will need to visit   Contact the Canada Revenue Agency  to receive assistance.   However, please consider that Netfile can also generate code errors due to some minor issues related to some small typos such as invalid characters. Please visit   Error message: Invalid characters when trying to use NETFILE , here you will find a list of invalid characters that you need to remove in the Netfile process.   If this is not your case, you also can visit this FAQ –   Why do I get an error when I try to submit my return through the CRA’s NETFILE service?  to see other common code errors and how to try to fix them.   You also may be interested to see other options to Amend your tax return. Please visit this FAQ-   How can I Amend my tax Return?    If you still need assistance with TurboTax please contact our  phone support team  for further assistance or contact us directly on  Facebook  or  Twitter .   Thank you for using TurboTax ... View more

To decide which TurboTax edition you should purchase, you may be interest first to see what the specification for each edition are. TurboTax products are designed to cover from a simple tax return to one that has many variables. Please find below the description for the standard and premier editions to decide which ones best fit your case: Standard: This is geared toward, families or individual returns. Premier: If you have investments, or rental properties, this edition will guide you through all those extra deductions you can claim and credits you may be eligible to receive Premier and Standard editions also provide different types of guidance. By using TurboTax premier edition, you will be able to have more help as you go through your tax report while TurboTax Standard is a little closer to the CRA form link. The premier edition also offers a great process division to report investments and rental property income in a friendly and accurate way.   If you still need assistance with TurboTax please contact our  phone support team  for further assistance or contact us directly on  Facebook  or  Twitter .   Thank you for using TurboTax ... View more

No, unfortunately, you can't pay your TurboTax with your Tax Return.   If you need any further assistance please contact our phone support team or contact us directly on Facebook or Twitter.   Thank you for using TurboTax ... View more