Unfortunately, once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features. You would need to create a new return to go back to the original product.   To start a new return, select “Start a New Return” from under “My Returns”. Once you have started your new return, you can select “View All Returns” from under “My Accounts & Returns” and delete the unwanted return by clicking the small Trash Can next to it.   If you require further assistance please contact our phone support team or contact us directly on Facebook or Twitter.   Thank You ... View more

If your query refers to the TurboTax Auto renewal of the Advantage program, effective November 26, 2020, TurboTax will be bringing the TurboTax Advantage program to an end.   If you have been a TurboTax Advantage customer in the past, we understand that this decision may come with many questions. While you can still get the same great TurboTax product and service you are used to after this date, you will now need to download software directly or take advantage of our TurboTax Online service to do so. We've compiled a detailed list below of how this may impact your tax experience, both this year and beyond.   You can also follow the below link for further information on the advantage program,  https://turbotax.community.intuit.ca/community/taxation/help/information-for-turbotax-advantage-cust...   If you require further assistance please contact our phone support team or contact us directly on Facebook or Twitter   Thank you for choosing TurboTax   ... View more

We are sorry to hear that you are having issues. Currently we don’t have a downloadable version available for Mac OS. For people who don’t have a Windows computer, we have TurboTax Online, which will work on almost anything that has a modern browser. We also have an app for iOS in Apple’s app store. However, the code for TurboTax CD/Download will not work with these products.   You can use the form on this FAQ to request a refund:  https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...   If you require further assistance please contact our phone support team or contact us directly on Facebook or Twitter   Thank you for choosing TurboTax ... View more

We are sorry to hear that you are having issues with your license code. When you   Download directly from TurboTax.ca, your license code appears on the electronic receipt that's emailed to you. It’s a good idea to check your junk mail folder to make sure your TurboTax receipt didn’t end up there by mistake. If you haven't received your receipt by email within 24 hours of  purchase, contact TurboTax Support to get a copy. Contact us online or by phone To talk to a TurboTax specialist, begin by filling out the TurboTax Contact Us page form and telling us which platform and version of TurboTax you’re using.   Once you complete the form, the phone number to speak to a TurboTax agent will appear. You'll see the approximate wait time to speak with an agent. If the estimated wait exceeds 20 minutes, TurboTax will automatically call you back (in the order in which the requests are received) once the queue returns to a manageable amount.   If you require further assistance please contact our phone support team or contact us directly on Facebook or Twitter   Thank you for choosing TurboTax ... View more

Unfortunately, TurboTax no longer offers any products for the tax year 2012. However, you can still download the tax forms for 2012 on this CRA page: https://www.canada.ca/en/revenue-agency/services/forms-publications/tax-packages-years/archived-gene...   You will have to mail in your return, as the CRA no longer accepts 2012 returns through NETFILE.   If you require further assistance please contact our phone support team or contact us directly on Facebook or Twitter   Thank you for choosing TurboTax ... View more

If you need assistance with TurboTax Business Incorporated or preparing your incorporated business tax return (T2), you can visit the Intuit Profile support site.   Thank You ... View more

There could be multiple selections in your cart, can you please empty your cart and select your order again.   If you require further assistance please contact our phone support team or contact us directly on Facebook or Twitter   Thank you for choosing TurboTax ... View more

You can change mail address by signing into your TurboTax online account. Note: You can only sign in to the online version of TurboTax for the tax years and update your account info. To change your mailing address in TurboTax CD/Download Easy Step Mode, select Contact Info from under Introduction on the left side menu. To change your mailing address in TurboTax CD/Download Forms Mode, you can do this on the top of the T1 General page in the Identification section.   You must notify the CRA regarding the change of mailing address before you NETFILE your return. You can update your info through the CRA’s My Account service or by calling them at 1-800-959-8281. https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/account-individua...    If you require further assistance please contact our phone support team or contact us directly on Facebook or Twitter   Thank you for choosing TurboTax ... View more

There are three ways to make amendments to your 2020 tax return: through CRA My Account, ReFile from within your tax return or by mail.   Be aware that the Canada Revenue Agency suggests waiting for your Notice of Assessment(NOA) before making any changes. Please follow the links included below. TurboTax FAQ I have filed my tax return. Can I still make changes? The Canada Revenue Agency (CRA) also has information about Change My Return which you can use through My Account once you have received your NOA.   If you require further assistance please contact our phone support team or contact us directly on Facebook or Twitter   Thank you for choosing TurboTax ... View more

To file or view a previous year’s tax return in TurboTax Online, please follow the steps below, Each new year of TurboTax Online is distinct from the prior year . To find the return for a certain year: Sign in to the TurboTax Online version for that year: Tax year 2020 Once signed in, you can choose to do a new return or continue/view your return.   If you're still unable to find your return when using the online version of TurboTax, please see our TurboTax FAQ Why can't I find my TurboTax Online return?   If you require further assistance please contact our phone support team or contact us directly on Facebook or Twitter   Thank you for choosing TurboTax ... View more