rodrimf
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- Posted Re: Agreed - Terrible experience. This happens because YOY ca... on Troubleshooting. February 22, 2020 12:33 PM
- Posted Re: TurboTax won’t allow you to input anything other than a C... on Troubleshooting. February 22, 2020 12:30 PM
- Posted Re: TurboTax won’t allow you to input anything other than a C... on Troubleshooting. February 22, 2020 12:25 PM
February 22, 2020
12:33 PM
Agree. I just tried to replace my old number with a new one and does not allow me. It seems Intuit thinks that all their users are dumb and we do not know how to type a telephone number. We might be dumb for paying for this software, but not because we do not know how to enter a phone in a field that does not get focus or does not respond.
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February 22, 2020
12:30 PM
This should not be closed. You are assuming your users are dumb and don't know what to type. The program does not allow you to change an old phone number for some reason. See my post in a similar issue. It goes from the calculated field warning to the personal information worksheet, but in it, you cannot enter it either. It just shows a blank empty field with no focus and no matter if I click, doubleckick or whatever it does not get focus, so I cant type the numbers of a valid Canadian phone.
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February 22, 2020
12:25 PM
The solution assumes users do not know what to type and does not recognize there could be a bug in the software. If I try to enter a new phone number in the main form (green numbers indicating is a calculate field), I get the dialog box asking me to click on OK to open the worksheet where the field comes from. When I do so, it opens the personal information worksheet, but the phone in it appears blank. I click on it and the filed never gets focus, I cannot see a cursor. If I try to type the numbers of my valid Canadian phone number the program does nothing. If I scroll down in the personal information worksheet, it shows my wife's old number, which I also need to change. In this case is blue (not green). If I try to type anything on her phone number the dialog comes informing me again the number comes from somewhere else and does not allow to change it.
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