Hi there, I am desperate for a solution but after hours of searching community posts, I don't see anyone with the same issue as me. My problem is twofold - a technical issue and a customer service issue. I get a locked form error that prevents me from accessing my files to print. None of the forms on the list of locked forms have any relevancy to my tax return. I am using the online version. Please don't tell me to wait for updates, don't say that the form is being fixed - it isn't, as there supposedly is not an issue with T4A forms. Is there even a way to tell turbotax that I'm having a technical glitch? It doesn't seem like there's ever a way to contact them, just complain to the forum. How can they know that there's an issue? I'm not sure I've ever seen a company that tries so hard to be uncontactable, and that leaves me feeling very uneasy about them having my sensitive information. I am looking for information immediately about how to fix the technical issue, but also about how to contact them to even tell them that their site is malfunctioning.
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I have this error but I am an Online version user. I do not have any forms on the locked list. I am so, so incredibly frustrated by seeing this (updating the CD version) as the only solution. Is anybody capable of helping me, or is turbotax really so bad that a technical glitch can prevent me from filing my taxes, and that there is also no way to fix it? Because that seems to be what you're saying, that the only solution is not for my problem.
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