@accountdeb If you have already used your TurboTax Online Activation code in your account, you don’t have to enter it again. You can just login from our website to continue your returns. You can log in to TurboTax Online Canada 2021 here: Sign In to TurboTax Online 2021   @tvandyck63 First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.   Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.   If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?   If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here:  Choose the 2021 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?   If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608   @fg2001gf21 This is the support site for the Canadian TurboTax. For assistance with U.S. taxes and U.S. versions of TurboTax, please visit the website for TurboTax USA. ... View more

Use the online help to request a refund for buying the license twice   Sign in to TurboTax Online   if you're not already signed in. Select the   Help icon in the upper-right corner to open the TurboTax Assistant. Enter your problem and a specialist will respond by chat. ... View more

Call the TurboTax help desk.  Someone should be able to resolve that for you. ... View more