About HAL9000

HAL9000 · ‎October 31, 2019

@TurboTaxJennifer , thank you for taking the time to read my posts and reply to them candidly. I understand that the moderators here are dealing with a high volume of customer concerns, and priority must be given to those that relate to the use of the product. On that, the transformation to the current version of this forum has only added to your load, as it makes it much more difficult than the previous version for users to help each other. I have had a decade of experience as a contributor to various online peer help forums, and I can honestly say that the previous community forum here was one of the best I have seen, and the current one among the worst. You have only to look at the volume of help offered by users then and now to see that. In no small part because of that, I understand that you and other moderators don't have a lot of time to participate in discussions like these, I hope that you will leave this one open so that Intuit's customers can have an open discussion about the support options and how they might be improved. There is no better or more cost-effective market research than simply listening to what your customers have to say.

HAL9000 · ‎October 31, 2019

So I posted this about the near-impossibility of getting telephone support, detailing how my call had been disconnected three times: https://turbotax.community.intuit.ca/questions/1832018-what-happened-to-telephone-support [EDIT: The above link is no longer valid, as the question has been removed entirely.] And I get this answer from TurboTaxLise: I’m sorry that your experience with TurboTax this year has been less than optimal. If you would like to give feedback directly, please reach out again to our phone support team. I would have like to ask there if she actually read my account of what happened when I did try to reach out to the phone support team, but the post has been closed to new comments or replies. This is not the Intuit I have been doing business with, for my business as well as personal needs, for over 20 years. And this is not the way to address legitimate concerns about customer service - it just gives all customers the impression that Intuit no longer cares what we think about it. Waiting anxiously to see if Intuit confirms that impression by closing this post as well.

HAL9000 · ‎October 30, 2019

@TurboTaxLise . thank you for acknowledging the issue - I have seen other moderators answer the same question with inaccurate information, i.e. that it only happens the first time you open a return. As this has been an ongoing issue for a few years, I hope Intuit will address it before next year. A simple "Do not show this again" (like those on upgrade pages) would suffice.

HAL9000 · ‎October 30, 2019

If her tuition paid in 2017 was refunded, she will not receive a T2202A for 2017, and cannot claim any deductions or credits related to it. As a Quebec resident, I am not familiar with OCAP and hesitate to comment on it, but the information on this page may help: https://www.canada.ca/en/revenue-agency/services/tax/individuals/topics/about-your-tax-return/tax-re...

HAL9000 · ‎October 30, 2019

I've done that, but it still shows the warning. I can assume it won't submit the claim and ignore the warning, but that's really not how warnings should work. The number of annoying bugs like this seems to increasing from year to year, and it's starting to look a bit amateurish.

HAL9000 · ‎October 30, 2019

Sorry, my bad - clicking "Applies to me" on the WITB warning does go to a page where you can change "Are you claiming the basic working income tax benefit?" to "No", which resolves the warning, but that question does not appear anywhere in the interview before the warnings. There is no similar option for the Quebec work premium, and apparently no way to fix that warning. "Applies to me" does to a page that asks "Are you a full time student for the purpose of the tax credits respecting the Work Premium?" Selecting "yes" does not remove the warning. Clicking "Continue" goes to the Tax Shield page, which asks only if we want Revenu Quebec to calculate the tax shield; selecting either "yes" or "no" has no effect on the warning.

HAL9000 · ‎October 30, 2019

@TurboTaxJennifer , entering tuition amounts does not resolve the issue on the desktop edition, as TurboTax still warns that the student is trying to claim the WITB, as well as the (Quebec) work premium.

HAL9000 · ‎October 29, 2019

Which version of TurboTax are you using?

HAL9000 · ‎October 29, 2019

For years prior to 2010, you may be able to get download links and purchase installation key codes directly from Intuit - I have been able to do so in the past for products no longer generally available. Use the contact form to get the appropriate phone number: https://support.turbotax.intuit.ca/contact/ P.S. Note that this sort of thing is often easier to get help with in the off-season. If the current telephone agents (who are trained specifically for this year's products) say they can't help you, and won't escalate your call to someone who can, look up Intuit Canada's corporate offices and call them directly.

HAL9000 · ‎October 29, 2019

What Jeffrey said. Also, when you pay yourself from a corporation that you own, the implications on both your personal and corporate taxes can be complex. If the amounts involved are significant, it might be worth your while to invest a few bucks for a consult with an accountant.

Date Registered	‎October 29, 2019 6:53 PM
Date Last Visited	‎October 29, 2019 6:53 PM
Total Messages Posted	14

@TurboTaxJennifer , thank you for taking the time ...

What happened to Intuit?

@TurboTaxLise . thank you for acknowledging the is...

If her tuition paid in 2017 was refunded, she will...

I've done that, but it still shows the warning. I ...

Sorry, my bad - clicking "Applies to me" on the WI...

@TurboTaxJennifer , entering tuition amounts does ...

Which version of TurboTax are you using?

For years prior to 2010, you may be able to get do...

What Jeffrey said. Also, when you pay yourself fro...