The option to print will be available as soon as the CRA gives us (and the other tax software providers) permission to allow printing. We're not able to communicate an exact date because the CRA does not provide us with one. We expect to be certified to allow printing soon. I'd recommend checking back into TurboTax once or twice a week until printing has been turned on. Note: Your return is likely to be processed and tax refund issued (if applicable) faster if you submit your return to NETFILE shortly after NETFILE opens on February 18th than if you print and file by mail as soon as printing is enabled. ... View more

TurboTax online for tax year 2013 was discontinued and is no longer accessible. Hopefully, you retained the PDF copy of your return that TurboTax encourages everyone to download and save for ones records. If you used TurboTax CD/download edition for your 2013 return and saved your *.TT13 file in a safe place, you can reopen the file once you've reinstalled TurboTax on your computer. You can find TurboTax for 2013 here: https://turbotax.community.intuit.ca/replies/2647907 Alternatively, you may be able to find some of your tax information from 2013 by signing into your CRA My Account: https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/account-individua... ... View more

Phone support is not available for users of our TurboTax Free editions, but we can try to help here on the Community if you post a question in a new thread. ... View more