About TurboTaxJennifer

TurboTaxJennifer

Here's how to locate the pension splitting optimizer (which is found in the Review section) open your return and click the Find option (magnifying glass) in the upper right corner, type Pension and select Pension Split with your spouse from the list and select Go. https://turbotax.community.intuit.ca/community/pension-retirement/help/how-do-i-split-my-pension-income-with-my-spouse/00/873529

TurboTaxJennifer

In the upper right of your screen, you'll see the option for Forms. Click that option to view TurboTax CD/download in forms view.

TurboTaxJennifer · ‎March 5, 2020

I understand the hesitation but if you could please send us a private message on our Facebook or Twitter pages and provide the non-working code number along with the location of the store where you purchased it, we'll be happy to exchange it for you!

TurboTaxJennifer · ‎March 5, 2020

If you are having an issue with the code you purchased, please contact our Facebook or Twitter team for assistance.

TurboTaxJennifer · ‎February 24, 2020

If you attempted to file your return prior to the opening of NETFILE this morning, you may see a message like the screenshot I've included. Because NETFILE wasn't previously available and the return was left on that screen, here's how to enable the prompt to NETFILE , Click the magnifying glass icon near the upper right. Search for any term that appears. Typing "Audit Defence" will put you back to a spot close to the File section. Click through the Review section and then proceed to the File section. When you land on the NETFILE screen, the button to send your return to CRA will be present.

TurboTaxJennifer · ‎February 21, 2020

We understand your frustration. Our engineering team is working hard to diagnose and remedy the issue. To add some clarity to the 805 error, here's how to avoid the error and still have the most up-to-date version of TurboTax. Uninstall TurboTax. Reinstall using the download link found here This reinstall provides the most up-to-date version of TurboTax. This means you DO NOT NEED TO SEARCH FOR UPDATES when prompted. When the automatic update message box appears, select NO. Before posting that you have tried these steps already, please try again today. If the error still persists, please contact our phone support team. To rule out any internet speed concerns, please test your speed prior to calling.

TurboTaxJennifer · ‎February 11, 2020

If you're stuck in the review section, it's an issue we're currently investigating. We apologize for the experience. Please keep in mind that CRA is not processing 2019 returns until NETFILE reopens on February 24. There's no need to print and mail your return. The issue will be fixed long before CRA begins accepting returns.

TurboTaxJennifer · ‎February 10, 2020

Unfortunately, the S3 itself from CRA only contains 2 lines. Having more than 2 entries in this section must be rare in the eyes of CRA. I ran some tests in TurboTax Online (rather than desktop/download). In TurboTax Online, there is no limit for number of entries for the S3. Since TurboTax Online is free to try (pay only when you're ready to file), take it for a test drive here www.turbotax.ca.

TurboTaxJennifer · ‎January 24, 2020

It's difficult to provide an answer to this question without knowing your individual tax situation. Without knowing your residency status, if you have emigrated from or immigrated to Canada or the reason why you would need to file a U.S. tax return, it's difficult to say. You may want to reach out to us directly through one of our social media channels; TurboTax Twitter: https://twitter.com/TurboTaxCanada TurboTax FaceBook: https://www.facebook.com/TurboTaxCanada/ or maybe you need assistance from our U.S. sources.

TurboTaxJennifer · ‎January 22, 2020

@newuser2 I've spoken with our Production and Engineering teams about the carryforward/transfer issue for TurboTax Online (not download/desktop). A resolution has been implemented. If you could please help us test it, I would appreciate it. From the main page after signing into your account, select Start a New Return. The filed returns from last year should immediately appear as an option for transfer. Thanks!

Date Registered	‎October 29, 2019 11:26 PM
Date Last Visited	Friday
Total Messages Posted	1,983
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