TurboTax FAQ
TurboTax FAQ

Where can I find my Installation Key?

TurboTax Download

If you downloaded TurboTax from turbotax.ca, the Installation Key appears on the electronic receipt that is emailed to you.

It’s a good idea to check your junk mail folder to make sure your TurboTax email receipt was not filtered out.

If you did not receive your receipt by email within 24 hours of purchase, please contact TurboTax Support to get a copy of your receipt.

TurboTax CD

If you purchased a TurboTax CD, you’ll find the Installation Key on the sleeve the CD came in.

Keep your Installation Key in a safe place. If you've lost your Installation Key, or did not receive one on your CD sleeve, please contact TurboTax Support.