Why am I getting a greyed out screen when using the license code switch feature?
by TurboTax • 
Updated December 11, 2025 8:26 AM
Some TurboTax Desktop customers are getting a greyed out screen when using the license code switch feature.
To work around this error, follow these steps:
Go to C:\ProgramData\Intuit Canada\tt20xx
Right-click and select Edit on TTConfig file.
Delete SmallGraph=34 100
Add UseCustomUMID=1
Save the TTConfig file.
Launch TurboTax. It should prompt you to enter the license code.
