Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
apal
New Member

CRA Result Code: 686

I have tried to ReFILE and I get an error message saying: CRA Result Code 686

1 Reply

CRA Result Code: 686

Did you receive your NOA before trying to RefIle? You can't use Refile unless you have received an NOA for the return. 

 

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

 

Thank you for choosing TurboTax.