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I'm completing my wife's tax form so why won't the program take her correct SIN #?

 
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I'm completing my wife's tax form so why won't the program take her correct SIN #?

Please select everything that is in the SIN box and delete it. Then re-type your spouse’s SIN, making sure to use only numbers and no special characters or spaces. There should be total of 9 numbers. Ex: 123456789