I sent for a refund request on Mar 26,2025 and received an email with a case number and that it would be resolved in 7 days. It’s now been 3 months. Anyone else have this

[TurboTaxSusan]

I've sent you a private message. You can check your private messages by logging into the community and clicking on the envelope icon on the top left of the page.

Once you've written your reply message, if you don't see the "Reply" button, use the tab key on your keyboard.

[dani-fowler77]

Hi there- I am on my iPhone and do t have an envelope icon to click on. Is there another way to check your reply? Thanks!

[dani-fowler77]

I found your message in my regular email. [Personal Information Removed]

[TurboTaxSusan · Accepted solution]

Your refund request has been approved and will soon be processed. You can expect to see the refund appear on the original payment method used on the original order. Refunds are usually processed within 2-3 weeks, but processing time can vary based on your credit card company.

And you may need to turn your phone to Landscape mode to see the envelope icon.

[dani-fowler77]

Thanks so much!

[dani-fowler77]

Thanks so much!!