Netfile Confirmation Email Sent To Wrong Email Address

[rcrang]

Again, I am positive my software is up-to-date. And my issue is not from this year's return. It is from every year's return. I get all the emails from Revenue Canada to my correct address. The email I get that is to an incorrect address is from Turbo Tax congratulating me on having my netfile accepted by Revenue Canada. I have purchased my software directly from Turbo Tax with this new email address for the past four years and the new address is the only one I can find on the Turbo Tax web site. Yet they continue to send the congratulations email to my old address. Are you saying that Turbo Tax is actually looking on my form for my email address when they already have it directly from my purchase? I hope Turbo Tax is not actually looking at my confidential information!

[rcrang]

My apologies. I have found the incorrect email address on the INFOWS form. This email address is invisible on the main Revenue Canada forms. All of the "Taxpayer Personal Information" from this form (besides the email address) gets pasted into the new T1 form where it is visible to me but the email address remains hidden so I wouldn't know that is being carried along from year to year. Don't you think it should be exposed when I'm being asked if I want to carry forward information? If it was, I could've seen it and been able to correct it.

[TurboTaxSusan]

Which email address on the INFOWS form was the incorrect one? The one on the top that just says "Email" or the one on the bottom for CRA Online mail (just above the "residency" section)?

[rcrang]

The old incorrect email address was listed after "Email address" just below "Province of self employment". The email address under "Please add CRA.DoNotReply..." was listed correctly.

[TurboTaxSusan]

I've opened up investigation INV-1400-8883-4519-4610-688 regarding this issue, and someone from the investigations team is looking into it.

[rcrang]

Thank you!