Software Entered inforamtion into a line and the support could not clear it out to refile

[Jammi]

So the software generated an amount from a T4A(AS) as other income,  the customer support could not correct this and cannot refile,  however suggested completing a form to send to CRA.  This is not acceptable,  your software has a glitch in it's programming, and should be rectified to allow for refiling!

[TurboTaxBrenda]

Can you please confirm if you are using TurboTax Online or TurboTax Download?

[anne newchild]

Software says US 

I live in Canada

How do I change this?

Desktop software

[TurboTaxVeronique]

We made some verifications in our system and you bought a Canadian product. We just resent you your receipt to your email.

To download your Canadian TurboTax Desktop, please visit this link.

Thank you for choosing TurboTax.