Tax return file not shown?

[Nathaliaarandaa]

Hello,

I have only used one email connected to the same cell number for my account and last year I filed my taxes with turbotax but I am unable to actually see my return summary and I have logged into 2023, 2022, 2021 to check and none of them show me it! I need to print it out for filing purposes but I cannot find it. please help

[TurboTaxGinette]

Please view our TurboTax video for guidance: How to find previous online returns in TurboTax Canada

Thank you for choosing TurboTax.

[Nathaliaarandaa]

Hi I have done all those steps and still cannot access it. 

[TurboTaxGinette]

Can you please clear your cache, sign out of your return and restart your computer? If need be please try a different browser.

Thank you for choosing TurboTax.