Please check your personal information, like your name, address, SIN, etc... Make sure the information matches what the CRA has for you. If you are not sure what they have on file for you, you can call and confirm it with them. Make sure there are no symbols and spaces in the name, address, and postal code.
If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency
If you are still not able to resolve this issue, please contact our phone support team for more assistance.
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