Why did this CRA autofill option diappear?

[jrmacafee]

This is still not working as of March 1. Above response said CRA would have this activated by Feb 24.

I just started filing today, so it cannot be a cache issue. I am using Chrome.

Is this still an issue and when is the expected date it would be resolved?

[TurboTaxSusan]

@jrmacafee If you're using TurboTax Online then it should be an item on your return's Tax Home page. Or you can search for it.

[srvtbd]

Still unable to import CRA data on both browser and android app. TT completely changed from last year where I would have to sign into CRA first and then it would populate all of my forms. No use trying to click on the 're-import' button because it does not fill out my forms. I've been a loyal TT user for years but will switch to another tax prep software if I am forced to manually input everything. Clearing cache does not work.

[TurboTaxAniqua]

@srvtbd Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

[burseymeg]

I'm having the same.e problem..I've cleared the cache dozens of times..maybe u should put something on the program warning about the issue..tried file and same problem 

[TurboTaxSusan]

@burseymeg Are you not able to see the Auto-Fill option on the Tax Home page or in the search? Or is it that Auto-Fill is there, but it's not working somehow? Have you tried using a different web browser?

[srvtbd]

Isn't this a technical software issue for TurboTax given that so many people have problems with it and they've tried all the solutions recommended? By the way, this doesn't even work in the app on my phone and even when I clear the cache in the app. I wish the developers would just fix the problem instead of telling every person to call Tech support.

[TurboTaxAniqua]

@srvtbd Have you tried logging in using a computer or from a different device? We have noted your feedback and will pass on the assigned department.

[srvtbd]

Yes. Different browsers, different devices. Even the android app will not autofill. From posts online, lots of potential customers are unable to autofill TurboTax. Although I've used TurboTax for many years I now strongly recommend others not use TurboTax given that like other people I've spent hours trying to get it to work and it's not being fixed. Spending millions on advertising everywhere instead of putting resources in making sure the software actually works was a poor choice.