Why don't I qualify for Education Credit

[6mathews]

I am getting the message "there are no net qualified education expenses" when entering education expenses information. My son, whom I am claiming as a dependent, is in his second year of working toward his 4-year degree, he is at a qualified school, we received a 1098-T stating that he had $1200 in tuition and fees, and he had $475 in books and materials. Why am I unable to get this credit? All of the information that I can find leads me to believe that he is eligible and that these expenses qualify. 

[LindaB1993]

Please review the Form 1098-T to determine if there are scholarship awards in Box 5.  Qualifying expenses would be reduced by this amount.  

[6mathews]

Thanks for your reply. I have confirmed that Box 5 is empty. He did not receive any scholarships and yet I am still getting the message that there are no net qualifying education expenses. And also, just to confirm, this is in the downloaded version of TurboTax. When I filled in the same information in the online version (I haven't paid for it yet since I already purchased the download version), it allowed all of my expenses to be claimed for the AO credit.

[NCperson]

if you are using the desktop version, go into the dependent section in Forms View and be sure all the questions are answered.  That is probably the issue, 

[6mathews]

Thank you that solved it.