@hhmyeung We recommend contacting phone support for more information on this issue so that they can screenshare and investigate it.
To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/
After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.
During tax season (from CRA NETFILE opening on February 24 to the regular filing deadline on April 30), support is available every day of the week during these hours:
9 AM to midnight ET for English support
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