Can the software glitch? I'm being denied Netflie because it says I have indicated self-employment income, but I reviewed and I haven't. What do I do?

[hannahsteeves88]

I reviewed the Turbotax file three times and have not indicated that I made any self-employment income anywhere, so I'm curious to see if it's possible that there is a glitch somewhere.

[Kashmira-TurboTax · Accepted solution]

Hi,

Thank you for your question.  You may have box 42 on a T4 or boxes 28, 48 from a T4A that are some of examples that will create self-employment income. (T2125)

What boxes do you have filled on your T4 or T4A, I can let you know if this is your case.

With the generated T2125, you will need to fill all missing information such as, you name (company name), your address (company address) from when to when did you receive this income and an industry code.  An industry code is a 6 digit code that describes your profession or service you provided. You can obtain this code at the following: http://www.cra-arc.gc.ca/tx/bsnss/tpcs/slprtnr/rprtng/ndstry/menu-eng.html

You can also contact a customer service agent.  They have a screen sharing tool and will be happy to go over your entries to see where, this T2125 self-employment has come from.

Please call us by clicking the following link to the Contact Us page. Then complete the required information. A phone number will appear, along with your incident ID. Call the number. This will ensure that an appropriate agent is assigned to your query:
https://support.turbotax.intuit.ca/contact/

Thanks