I get message that i'm not eligible for Netfile. Nothing different from last year's file submission. Something is tripping the system. I need help to solve this problem

[taranewell74]

I am currently in Europe and cannot call with the 1-888 number option from abroad. I need a landline or mobile option. And, as I bought the Primary Premier Pack, I expected to get help more easily....it has been very difficult and I still cannot get any answers. Can someone please help me?

[KBW]

If you have entered an address outside of Canada, you won't be able to Netfile. Can you check that the address you've entered in the product is indeed a Canadian address?