Why am I being charged $$$$$$$$$ when I purchased Turbo Tax delux

[Howdog1]

Looks like you prepared your taxes with TurboTax Live Assist & Review Deluxe
Unfortunately, you won’t be able to apply your licence to this return since your licence is only applicable for TurboTax Deluxe. Your licence is still valid and you can apply it to another tax return. Question? Visit our FAQ page or connect with our product experts are available on Facebook and Twitter.

It said the upgrade was 0$$$ for my son who is under 25

Now it's not taking my activation code?

Come on!!! This is frustrating . I'll never buy this program again and I'll make sure everyone else knows too!

[TurboTaxAniqua]

No upgrade allowed for the Retail product and it is stated on the box as well.

If you’re 25 years old or younger, you can buy any TurboTax Assist & Review product for only $20 per return.

This offer applies to the cost of (i) upgrading to Assist & Review from TurboTax Online Free, or (ii) TurboTax Online Deluxe, Premier, and Self-Employed, with optional upgrade to Assist & Review at no additional cost. For 2024 personal taxes only. Excludes TurboTax Full Service, TurboTax Desktop, and TurboTax U.S. products.

For more information please refer to this link: 25 & YOUNGER PROMO

You can prepare his return using a different account and start from a Free version in order to avoid any extra charges.

Thanks for choosing TurboTax.