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How to cancel Live-Assist & review option? thanks
i accidently click the assist & review but i didn't use any assist nor had anyone review, how can i cancel the assist and review please? thanks
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Getting started
Unfortunately, once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features. You would need to create a new return to go back to the original product.
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Getting started
Hi there,
I am having a similar issue, I input my taxes on my own and NEVER used the Live Assist however I am being prompted to pay $69.99 at the end and cannot proceed without payment.
I did not at ANY point click on Assist & Review yet I am being penalized by having to pay for a service I never received.
Can you please refund me after I make this purchase as I will not be inputting the same information, my time is valuable and I am not in an income bracket where I want to pay and I haven't used this service in the past.
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Getting started
Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.