Sign in difficulties ?

have signed in after some difficulty multiple times stp have started files for me and my spouse stp only to find i had to ctc cra re address and province change stp when i tried to return to existing file ,found i was starting a new one in error stp when i tried to create my own access code worked only one time then system did not recognize stp pls ctc mefor assistance thanx

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https://turbotax.community.intuit.ca/replies/3152013