Please make sure that you are downloading from the right location. You can get TurboTax CD/Download from here: https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-...
You will still need to enter your 21 number code when you reinstall.
If your code is still not working, please contact us by social media or by phone for further assistance.
We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada
We are on Twitter at: https://twitter.com/messages/19496097-385034351
You can get the right number to contact our phone support team using the form on this page: https://support.turbotax.intuit.ca/contact/
