When you log in to turbotax.ca you will click on start or continue my 2017 tax return and from there it will ask you about the carry forward from a prior year as long as you have used the same username from the 2016 tax return.

I am having the same issue this year. I go round and round, logging in, trying to pull from previous years, asks me if i want help logging in, i log in, it sends me a confirmation code, i put it in, takes me back to main page where i can select 2021 tax return, click there, asks if i want to pull from last year, and round we go again.

VERY FRUSTRATING! this is why i pay for this program every year, to keep and auto-fill things for me year after year.

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.