I can't get the previous years info to carry forward to 2017 when I log in.
I'm using Safari on a Mac for your online version of Premier.
Thanks,
Melanie
When you log in to turbotax.ca you will click on start or continue my 2017 tax return and from there it will ask you about the carry forward from a prior year as long as you have used the same username from the 2016 tax return.
I am having the same issue this year. I go round and round, logging in, trying to pull from previous years, asks me if i want help logging in, i log in, it sends me a confirmation code, i put it in, takes me back to main page where i can select 2021 tax return, click there, asks if i want to pull from last year, and round we go again.
VERY FRUSTRATING! this is why i pay for this program every year, to keep and auto-fill things for me year after year.
Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.
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You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.