If you just want to delete the return you are currently working on, and you have other returns in your account, select “View All Tax Returns” from under “My Returns”, and delete the unwanted return by clicking the small Trash Can 🗑 next to it (or “Delete” under the return name). If there is no trash can next to the return that you want to delete, then open another return. Now when you go back to “My Returns” you should be able to delete the unwanted return.

If this is the only return in your account, you’ll need to start a new return before you can delete your existing one. To start a new return, select “Start a New Return” from under “My Returns”. Once you have started your new return, you can select “View All Tax Returns” from under “My Returns” and delete the unwanted return by clicking the small Trash Can 🗑 next to it (or “Delete” under the return name).

If you want to delete your account entirely, please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

Hi Susan;

The instructions you supplied are clear but do not resolve my initial request. the files cannot be deleted.

I have been on the phone this morning for over 60 minutes with 2 different product specialists.  

I cannot receive an answer to my original question of How do i delete all data from my account?

Can you provide a contact for the following:

Supervisor or Team Lead (for Canada) name, address and contact phone number?

thank you

debra

We do not have that information here. You would need to ask to speak to a Supervisor when online with the telephone representative or ask for an escalation to be done for your case.

Thank you for choosing TurboTax.