sericj
New Member

I am receiving the notice "Based on what you told us, it doesn't include the forms you need" but nothing has change in the last 5+ years. Why do I need to upgrade?

There are no additional forms needed.

Getting started

This page lets you know what each version of TurboTax Online suports: https://turbotax.intuit.ca/tax/pricing

 

Please see this TurboTax FAQ for more information on who can use Free:

Who can file for free using TurboTax?

sericj
New Member

Getting started

This is great information. It proves that I don't need to upgrade... But it won't let me continue.

Getting started

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you. They can look at your return with you to see what is happening.

sericj
New Member

Getting started

Thank you! I called support and they noted the page is confusing people. It says I need to upgrade (when I really don't).  The options to "Upgrade to Deluxe" or "Remind me later" will continue the application and I can finish without upgrading. It used to say "Continue with free version" or something like that.