kelvim23
New Member

I do not want the TurboTax Assist & Review Deluxe, how do I remove it

 

Getting started

Unfortunately, once and upgrade or service has been accepted or chosen, it is impossible to go back. You will need to start a new return.

 

Thank you for choosing TurboTax.

mrhatkar
New Member

Getting started

That's not fair. We should be allowed to remove the upgrades. 

I selected I don't want to claim my child's tuition credit but it keeps asking me to enter all information. 

Getting started

@mrhatkar Once the product has been chosen for an upgrade, it is regrettably not possible to downgrade. If you want to continue your return, you will need to start over in the version you prefer.

lizdaryl
New Member

Getting started

WOW, what a devious tactic.  You surreptitiously allow the customer to enable this service WITHOUT letting them know it has been turned on and that there will be additional fees.  Only at the very end can you tell that there is an additional charge applied and to eliminate the charge you have to start over with a new return.  It is a shame that Intuit's TurboTax has to steep this low in their attempt to wring extra dollars from their customers.  

Getting started

@lizdaryl The prices for Assist & Review are shown whether you choose to start with it or choose to upgrade. And you have the chance to opt out of the upgrade.

 

 

 

 

Getting started

What BS.  There was no option except to choose expert help, then no choice to remove it. Looks life, after all these years, I’m switching to different software. 

lizdaryl
New Member

Getting started

Thanks for your reply.  I saw the options that you posted in the first screenshot, and I chose 'Basic'.  However, somewhere further into my data entry 'Expert Assist' got enabled without me realizing it got turned on.  There was no way to turn it back off without starting over.

Getting started

@lizdaryl The screenshot above is from the Expert Assist (Assist & Review) page, so anything you choose on this page will come with Expert Assist. 

 

Getting started

I have started over....twice.  The expert advice is there as soon as I start...It will not go away.  There is no option to downgrade or change it.  WTF