Did you enter your code at turbotax.ca/activate before you started your returns? If not, you can enter it in the coupon code space. 

I did enter the activation code before I continued. If I ignore the msg will it go away or will Turbo Tax expect payment?

Is it saying that you have been upgraded? 

No, I haven't upgraded.

Then you can enter your activation code again in the coupon code space. 

why do you charge me 21 dollars when you told me I can use it for free?

when I try to do it don't allow me 

There might be donations in box 46 of a T4 or Employee-paid premiums (medical) in box 85 of a T4 which would require an upgrade to allow a claim for additional credits not included in the free version. Please see the list below enumerating what is or is not included in the free version.

Simple tax returns include:

Employment income

Pension income

Other employment income such as tips

RRSP contributions

Child care expenses

COVID-19 benefits and re-payments

Unemployment (EI) and social assistance

Worker’s compensation

Disability amount

Worker’s benefit

Amount for eligible/infirm dependents

Tuition, scholarships, bursaries, grants, student loan interest

Caregiver tax credit

Disability transfer

Home accessibility tax credit

Tax on RESPs and RDSPs

Tax installment payments

Age amount

Income, credits, and deductions not listed above are not covered by TurboTax Free, including:

Employment expenses (meals, lodging, etc.)

Donations

Medical expenses

Investment income and expenses

Rental property income and expenses

Self-employed income and expenses

Thank you for choosing TurboTax.

When I try to click on the "I have an account" button nothing happens, why?